SHIPPING & REFUNDSculpting time:
① Standard service: 10-15 business days
② Expedite service: 4-5 business days. (Monday-Friday)
Shipping time:
① Standard shipping: 12-18 days
② Fast shipping: 4-7 days days
Refund:
Due to the personalized nature of our products, once the design process has been started and/or it's been over 24 hours since the order was placed, we will not accept any cancellations, partial, full refunds and/or store credits requested by the customer.
Once the order is placed, it's the customer's sole responsibility to provide us with the minimum required personalization information and photographs in a timely manner. If for any reason the customer does not reply to the initial order confirmation and/or the follow-up email correspondence we send out, unfortunately, we will not accept this lack of communication as a reason for order cancellation, partial, full refunds and/or store credits.
