We want you to love your new jewelry. If you are unsatisfied for any reason, please contact us at firstname.lastname@example.org and we will do what we can to make it right.
Please note we have no control over customs or the post office. Customs can hold international packages as long as they want to. We will issue a refund for lost packages only when delivery is more than 10 days past the promised window (ie, if you were in a 14-21 day delivery window, we will issue a full refund if there is no tracking update and/or delivery by day 31).
You can return or exchange any piece within 60 days of purchase. Please contact us for a shipping label.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Once your return is received, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Shipping costs are non-refundable.
Late or missing refunds
If you haven’t received your refund yet, first check your bank account again. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If your items are defective or damaged, please contact us for a replacement.
We reserve the right to refuse service to any customer who abuses the return/refund policies, and/or customers who are rude or threatening to our employees.